US Retail Returns Near 17%: Why Reverse Logistics Belongs in Your Fulfillment Strategy
Returns aren’t a seasonal spike or an edge case in U.S. retail anymore — they’re a structural part of the business. According to the National Retail Federation, U.S. shoppers returned an estimated $849.9 billion in merchandise in 2025, a return rate of 15.8% of total retail sales. Online-only purchases ran higher, at 19.3%, and NRF…